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RETURNS & EXCHANGES

We hope you love your SOUTH.ST pieces but we understand not everything goes to plan so if you require an exchange or refund, please contact us at info@southst.com.au.

EXCHANGE ME:

We are happy to issue exchanges on all items except sale items. Just send the item back (unworn with all tags attached) in original packaging to the returns address provided below. 

REFUND ME:

If you require a refund please send the original package back to us with your name and order number noted inside and state that you're returning for a refund. Please note, if you do not send your name or order number with the return we may be unable to verify. 

Returns address:

SOUTH.ST - 15 Cochranes Rd, Moorabbin, VIC 3189 

We aim for a confirmation email of receiving your return to be sent to you within 48 hours of receiving the returned item. Refunds may take 5-10 working days to show in your account. 

EXCHANGES & REFUNDS POLICY

ELIGIBILITY WINDOW

To qualify for a full refund, your items must be received back with us within 15days from the date you completed the purchase.

ITEMS NOT ELIGIBLE FOR REFUNDS:

  • Items must have all tags and security ribbons attached & untouched
  • Items must not have been worn or damaged and must be in original packaging. 
  • Return parcels must have reference to Order Name or Order Number to allow us to identify the order
  • All sale items. 

 I NEED MORE DETAIL:

  1. Please get in touch with our Customer Service at info@southst.com.au for further help with your exchange or return.
  2. If you require an exchange, please send us your original order number, with the item name you wish to exchange and the name of the item you would like to replace this with. Our customer services will then guide you with the next steps to exchange.
  3. Place the unworn/undamaged items into a secure & sealed shipping package and include a print out of your order receipt or note of your Name & Order Number for identification.
  4.  Take note of the tracking number so we can follow its journey back.
  5. Await our confirmation! You will receive a confirmation email of your return within 48hours of us receiving the parcel, along with an issued exchange or refund.
  6. We will endeavour to respond to all emails within 24 hours. 

PLEASE NOTE: 

Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.

If you still have any questions regarding return policy, please feel free to email Customer Services at info@southst.com.au

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