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RETURNS & EXCHANGES

We hope you love your SOUTH.ST pieces but we understand not everything goes to plan so if you require an exchange or refund please refer to the instructions on the returns card sent with your package.

EXCHANGE ME:

Please note we do not offer free returns. 

We are happy to issue exchanges on all items except sale items. Just send the item/s back (unworn with all tags attached) in original packaging & condition to the returns address provided below. Once received we will aim to process within 3 business days where we will email you a credit note code to repurchase the correct size/items. During busy periods it may take up to 5 days for your return to be processed.

NOTE: Please keep hold of your returns tracking number and refrain from emailing us regarding your return until we have had it for longer than 72 hours without it being processed as it will only slow down the process.  

REFUND ME:

Please note we do not offer free returns. 

If you require a refund please send the original package back to us with your name and order number noted and state that you're returning for a refund. Please note, if you do not send your name or order number with the return we may be unable to verify. 

We do not offer refunds for items brought with a credit note code or discount. We are happy to exchange or give you a new credit note code.

Returns address:

SOUTH.ST - Warehouse 18 / 1626 Centre Rd, Springvale VIC 3171 

We aim for a confirmation email of receiving your return to be sent to you within 3 business day of receiving the returned item. Refunds may take 5-10 working days to show in your account. 

EXCHANGES & REFUNDS POLICY

ELIGIBILITY WINDOW

During these uncertain covid-19 times we have extended our returns period to 31 days from ordering. We must receive the items back in our warehouse within 31 days from placing an order.

ITEMS NOT ELIGIBLE FOR REFUNDS:

  • All sale items
  • Items must have all tags and security ribbons attached & untouched
  • Items must not have been worn or damaged and must be in original packaging. 
  • Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order. If your order does not contain one of these two we will not be able to identify and therefore process your return.
  • We will not refund or exchange any item that is returned in any other condition than the condition it is received in. This includes make up stains, pet hair, fake tan etc). We will send the item directly back at your cost. 

 I NEED MORE DETAIL:

  1. Please get in touch with our Customer Service at info@southst.com.au for further help with your exchange or return. We will endeavour to respond to all emails within 24 hours. 

PLEASE NOTE: 

Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.