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RETURNS & EXCHANGES

We hope you love your SOUTH.ST pieces but we understand not everything goes to plan so if you require an exchange or refund please lodge your return through our returns portal which you can find below:

Click below to enter our returns portal

 

RETURNS PORTAL

 

EXCHANGES & REFUNDS POLICY

ELIGIBILITY WINDOW

Items must be received by us within 31 days from placing your order. 

ITEMS NOT ELIGIBLE FOR REFUNDS:

  • All sale items
  • All samples from sample section of website
  • Items brought with a discount code or during a promotion
  • Underwear & swimwear (due to hygiene reasons)
  • Earrings (Hygiene reasons)
  • SOUTHST VINTAGE
  • Items must not have make-up, tan stains or pet hair from wear or try-on
  • Items must have all tags attached & untouched
  • Items must not have been worn or damaged and must be in original packaging. 
  • Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order.
  • SOUTH.ST reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

EXCHANGE ME:

We are happy to issue exchanges on all undamaged & unworn items. Please lodge your return through our returns portal & once your request is approved, send the item/s back (unworn with all tags attached) in original packaging & condition to the returns address provided below. Once received we aim to process within 48 hours where we will email you a credit note code to repurchase the correct size/items or a direct exchange depending on your chosen option. During busy periods it may take up to 3-5 days for your return to be processed. Please keep hold of your returns tracking number 

NOTE:

  • For international orders we do not do direct exchanges, you will be emailed a store credit note code to repurchase the correct item/size. 

REFUND ME:

Please note we do not offer free returns. 

If you require a refund please lodge your return through our returns portal & wait until your request is approved before sending your package back to us. Once your refund request is approved you will be notified via email and then you can send the item/s back (unworn with all tags attached) in original packaging & condition to the returns address provided. Please send back to us with your name and order number noted and state that you're returning for a refund. Please note, if you do not send your name or order number with the return we may be unable to verify. 

We do not offer refunds for items brought with a credit note code or discount. We are more than happy to exchange or give you an online store credit note code.

Returns address:

SOUTH.ST - Warehouse 30 / 1626 Centre Rd, Springvale VIC 3171 

We aim for a confirmation email of receiving your return to be sent to you within 48 hours of receiving the returned item. Refund of monies may take 5-10 working days to show in your account. 

    I NEED MORE DETAIL:

    1. Please get in touch with our Customer Service at info@southst.com.au for further help with your exchange or return. We will endeavour to respond to all emails within 24 hours. 

    PLEASE NOTE:

    Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.