FAQ's

Send us the full name the order was placed under, your email address and a description of what you ordered, and we'll resend your confirmation manually.

Email us as soon as you can with your order number and the change you need. We'll do everything we can, though once an order has reached our shipping team we may not be able to change it.

We can cancel your order any time before it ships. The sooner you get in touch, the better the chance we can catch it.

Once orders are with our shipping team this is unlikely, but email us straight away and we'll see what's possible.

Send us your order number and the name of the missing item. Larger orders are sometimes sent in more than one parcel, so it's worth checking your tracking first.

Send the incorrect item back to us and we'll ship the right one at our expense, and refund your return postage.

Email us with your order number and a description of the issue — photos help — or lodge it through our returns portal. We'll send a replacement and refund your return shipping.

Items outside the returns window are unlikely to qualify, but get in touch and we'll talk through your options.

Try refreshing the page first. If that doesn't fix it, email us and we'll help you get it through.

1. Log into your SOUTHST account.
2. Add your chosen items to your cart.
3. Proceed to checkout.
4. Enter your credit note or gift card code in the Discount field and apply it before completing your purchase.

Gift cards aren't refundable, but they can be exchanged or converted to a store credit note.

A pre-order is an item that's currently out of stock and on its way to us from our manufacturers. Estimated delivery dates are our best information at the time and can shift.

No — the order ships together once the pre-order arrives. If you'd like your in-stock item sooner, place it as a separate order.

Your return period starts from the date your order ships, not the date you placed it. You have 31 days from that date to lodge your return through our returns portal.

Orders placed by 11am on a business day are packed and dispatched the same day; anything later goes out the next business day. Domestic delivery usually takes 1–5 business days with Australia Post. International orders usually arrive within 2–5 business days.

A tracking number is emailed to you automatically once your order has been processed.

Email us your name and order number and we'll send your tracking through manually.

Check your tracking number with the carrier first — Australia Post can be reached on 13 76 78 for domestic orders or you can contact FedEx for international orders. If tracking doesn't explain it, email us and we'll take it from there.

Absolutely, just include all of the delivery information in the shipping address.

Check any safe places at your address, then contact your local mail facility with your tracking number. If they can't locate it, come back to us with a case number and we'll help.

Once your order leaves our warehouse it's in the hands of our carriers. Contact them with your tracking details to open a case, then send us the case number and we'll follow it up with you.

This happens when a parcel can't be delivered — usually an incomplete address, an access issue, a refused delivery, or a parcel that wasn't collected in time. Get in touch and we'll happily rearrange it for you.

Lodge your return through our returns portal, linked on our returns page. Items must be unworn and undamaged, with all tags attached and in their original packaging — with no signs of wear, makeup, tan, pet hair or fragrance.

You have 31 days to lodge your return.

Refunds are available on full-price items. The following can be exchanged or returned for a credit note, but not refunded: sale items, anything from our sample section or warehouse sale, and items purchased with a discount code or during a promotion.

Underwear, swimwear, headwear and earrings can't be returned at all, for hygiene reasons.

A refund returns the money to your original payment method, and is available on eligible full-price items. An exchange swaps your item for a different size or style of the same value. A credit note gives you the value of your return as store credit — plus a 10% bonus on top, to spend whenever you like.

An instant exchange lets you secure a new size or style straight away, without waiting for your return to reach us.

When you select this option in our returns portal we place a temporary authorisation hold on your card for up to 14 days and ship your new item immediately. You just need to return your original item within those 14 days — once we've received and approved it, we release the hold.

Both give you the value of your return plus a 10% bonus. The difference is when you use it. Shop Now applies your boosted total immediately at checkout so you can repurchase straight away. Shop Later issues the same boosted amount as store credit, to use whenever you like.

When you lodge your return we'll issue you a return label. You can either pay for the label at the time, or have the cost deducted from your refund.

Once our team has received and processed your return you'll get an email from us. Please then allow up to 5 business days for the refund to appear. Processing times can vary depending on your bank or original payment method.

Check your return tracking number first. Once a return reaches us we aim to process it within 48 hours — if tracking shows it delivered and you haven't heard from us, get in touch.

Get in touch with our customer service team and we'll talk through your options.

Unfortunately we can't refund the difference on an item that's since gone on sale. If you'd like to exchange it for a different size, though, we'll price-match to what you originally paid.

Yes — items purchased online can be returned to our stores for a store credit, exchange or refund. Please bring proof of purchase, and make sure the item meets our returns criteria.

Drop our team a line and we'll guide you through the international returns process. Please note that international returns are at your own shipping cost.

Every product page includes a size chart with measurements in centimetres, along with a garment description and fit notes. We also list the model's height and the size they're wearing, so you've got a reference point. If you're still unsure, email us your height and usual size and we'll point you in the right direction.

To keep your pieces looking their best we recommend:

• Wash separately before first wear
• Gentle cold wash or hand wash with similar colours
• Use a mild detergent
• Air dry in the shade — do not tumble dry
• Avoid bleach and other harsh chemicals

For anything more specific, check the care label inside your item.

We restock our styles based on demand, so signing up for a restock notification on an out-of-stock item tells us you love it — and we'll do our best to get more in. You'll be notified by email or SMS once it's available.

We accept Visa, Mastercard, American Express and JCB, as well as Apple Pay, Afterpay, Google Pay and Shop Pay.

Yes — American Express is accepted online and in store.

Download the Afterpay app and create an account. When you're paying in store, scan your Afterpay Card on the eftpos machine to complete your purchase.

Our Australian stores are at Chadstone Shopping Centre in Victoria and Pacific Fair Shopping Centre in Queensland.

Chadstone: 9am–5:30pm Monday to Wednesday, 9am–9pm Thursday to Saturday, and 10am–7pm Sunday.

Pacific Fair: 9am–5:30pm Monday to Wednesday and Friday, 9am–9pm Thursday, 9am–5pm Saturday, and 10am–5pm Sunday. 

Public holiday hours may vary — for exact times, check the Chadstone & Pacific Fair’ website.

Of course — we can hold an item for you for up to 24 hours. Please note we're not able to hold online orders.

Yes. We accept SOUTHST gift cards, credit notes, centre gift cards and Visa gift cards.

Yes — our in-store team can check your loyalty points and process any vouchers you have.

Your order arrives in a biodegradable, zip-lock bag — which we then reuse in our stores to protect other products. Our socks are now packaged in biodegradable bags rather than plastic.

SOUTH.ST is more than a brand — we create timeless lifestyle pieces designed to last, curated with quality fabrics, colours and designs that complement any outfit. But as proud as we are of our products, you are our priority. Our SOUTH.ST community is the core of everything we do, and building a community of like-minded, authentic individuals is the foundation of the brand. We know that when you look good, you feel good.

Join our community through the SOUTH.ST Society loyalty program, or follow along on Instagram at @south.st and TikTok at @south.stlabel.

We look after all customer enquiries by email so nothing gets missed — get in touch and we'll come back to you within 24 hours.

We get a lot of love in the DMs and can't always keep up — email is always the fastest way to reach us.